Return and Refund Policy

Welcome to Prime Brewing Co.! Your satisfaction is our top priority. We understand that occasionally a product may not meet your expectations. To ensure a smooth shopping experience, we’ve created this comprehensive return policy for your convenience.

General Rules


  • Reporting Returns: Return requests must be reported within 30 days of delivery. Requests after this period cannot be accepted.

  • Restocking Fee: A minimum 30% restocking fee applies to returns, including orders canceled or refused after shipment, or returns due to incorrect shipment information.

  • Eligibility: Only uninstalled, unused products in their original packaging (box, pallet, and all included accessories) are eligible for return. Returns without original packaging are not eligible.

  • Non-Eligible Products: Modified items, products not in resalable condition, or items missing an Order Number or original packaging cannot be returned. Certain accessories such as range hood extensions, short kits, and filters are also non-returnable.

  • Damaged Products: If your order arrives damaged, take clear photos of the box upon delivery. Report damages within 24 hours for prompt resolution.

Exchange Policy


  • Reporting Exchanges: Exchanges must be requested within 30 days of delivery.

  • Restocking Fee: A minimum 30% fee applies for exchanges.

  • Eligibility: Only uninstalled, unused products in original packaging are eligible for exchange.

  • Exchange Process: Exchanges involve returning the original product, inspection by our warehouse team, processing a refund, and placing a new order for the replacement item.

Refund Processing

Refunds are issued after the warehouse receives, inspects, and processes your return or exchange. Refunds are credited to the original payment method and may take up to 72 hours to reflect.

Starting a Return


  1. Contact Us: Reach out to our Customer Experience team via email at support@primebrewingcompany.com or call +1 (970) 292-6488 during business hours (Mon-Fri, 9:00 AM - 5:00 PM MST). You may also use our live chat feature on the website.

  2. Provide Details: Share your Order Number and item details to help us process your request quickly.

  3. Reason for Return: Let us know why you are returning the item (dissatisfaction, damage, etc.) to ensure smooth processing.

  4. Review Eligibility: Our team will confirm if your return meets eligibility criteria.

  5. Receive Return Authorization: If eligible, a Return Authorization (RA) number will be provided. This number is required for your return.

  6. Package the Item: Securely package the item(s) with all original packaging, accessories, and documentation.

  7. Label the Package: Clearly label the package with your RA number.

  8. Ship the Item: Arrange shipment to the address provided by our team. Customers may be responsible for shipping costs unless otherwise stated.

  9. Tracking and Confirmation: Provide tracking information so we can monitor your return.

  10. Processing: Upon receipt, our warehouse will inspect the items and process your refund or exchange.

Changing Shipping Address


  1. Contact Us Immediately: Email support@primebrewingcompany.com, call +1 (970) 292-6488, or use live chat.

  2. Provide Order Info: Share your Order Number and new shipping address details.

  3. Confirm Eligibility: Our team will verify if the order can be updated.

  4. Update & Confirm: If eligible, the new address will be confirmed.

  5. Shipping Fee: Fees may apply depending on the order stage.

  6. Follow-Up: Monitor your order tracking to ensure delivery to the updated address.

Frequently Asked Questions (FAQ)


  • Can I change my address? Contact us within 24 hours of placing your order at support@primebrewingcompany.com.

  • Can I cancel my order? Orders can be canceled before dispatch. For shipped orders, refer to our refund policy.

  • Do I pay for return shipping? Defective products are covered. Other returns require the customer to pay for shipping.

  • How will I receive the return label? The label is emailed once your return request is approved.

  • Late or Missing Refunds: Contact us if your refund hasn’t posted after checking with your bank or credit card company.

Thank you for reviewing our Return and Refund Policy. Our Customer Experience team is here to assist you.

Happy shopping from all of us at Prime Brewing Co.!